Why India lacks a "Harvard Business Review" - a case study

Appeal for the World

Management institutions are built to serve three core purposes - (a) promote direct education of young and mature students, (b) create productive academia-industry engagements, and (c) act as a research and publications platform for high-quality, original thinking.

It is the third role that we will discuss in this case study.

Undoubtedly, when there's a lot of original research going on in a B-school (if you have a smile on your face, you know the malaise!), there will be an inclination to publish it. It's perhaps the best currency of power you have with corporates. It can generate future revenue streams for your school more reliable than student enrolment, perhaps.

  

So, research and publications at any management institution depend on some factors:

1. Quality faculty willing and capable to do original research
2. Enough industry interfaces available to ensure lots of credible raw material to research on
3. Design and publications team that can present the ideas and research paper in a lucid manner
4. Successful commercial interface (advertisements and marketing promotions)
5. Process owner - the key driver of the effort

The number of managements institutions that dot the landscape of India, the amount of public funds that the central government lavishes on the chosen ones (the Indian Institutes of Managements - IIMs) and the tremendous media heft that these B-schools carry with local and national media, suggest to a layman's mind that there would be several world class management journals being published from these hallowed portals of management education in India.

Kaun Banega Addicted

Watching Amitabh Bachchan's "Kaun Banega Croreparti" on television is a fantastic exercise in not just rewiring and acid-testing your grey cells, but understanding the cultural nuances of India as well! It's an addictive & well-lubricated series, and hence immensely enjoyable to be part of such an exercise.

How easy it seems!

Well, KBC is a general knowledge based quiz programme, intended to bring out the best in its participants, all of whom chase the seemingly not-too-far a target of Rs 5 crores. In just 12 seemingly simple steps, you can reach the pot of gold! But no one seems to reach there quite often. Come to think of it - in an informal sitting, if I make you an offer that in just 12 questions you can win Rs 5 crores, and you can use 4 helplines too in the process, you'll think I'm a lunatic (as you will be almost totally sure of winning). But then, on the sets of KBC, not many people actually reach there. Amazing, isn't it?

Amitabh's style has the following distinctly positive elements -

• Ultimate grace - you will never find Big B losing his calm and composure even under provocation. He remains cool, dignified, solid and friendly towards the participants, and the audience.
• Helpful hints - perhaps as a part of the programme designers' strategy, Amitabh gives several hints before 'locking' any answer. A smart contestant on the hotseat can easily pick the clues.
• Puts life even in repetition - the whole format is repetitive. After all, what's there in it? You get 10 people to do "fastest-fingers-first", then you get one of them onto the hot seat, then you throw 13 questions at him/her, then you award the money, and back to step 1. Even then, the whole process looks (feels) totally new everytime Amitabh reboots it. Credit goes to his personal charm, charisma and quality of communication.
• Sartorial treat - most of the times, the dress designers earn a 10/10 for Big B's fantastic suits and ties. Even the most boring (rare!) of episodes seem to scrape through due to this!

The programme has revelations for you, if you take some pain to delve deeper -

• A gold-medalist teacher who is on the hotseat, and unable to answer a question because he does not know the meaning of "vacuum" is a big red flag for Indian teaching system
• A computer engineer (B Tech, 24 yrs of age) who does not know what the "S" in the "SIM" card stands for, is another big red flag for the engineering education in India
• Many of the apparently easy questions are not easy at all! You realise that once your confident answer (delivered in front of your wife and kids) goes haywire. Ha ha!
• Even a very slow programme (the KBC is quite slow - just 10 to 20 questions per episode of 1 hour) can be made addictive for millions of viewers, for years on end

These are revelations! And KBC has such nuggets in abundance.

The more things change, the more they remain the same -

• The show's lead sponsors keep changing. But that does not at all affect the continuity of the show and the brand image "KBC". Logically, at times I think, it should.. as so much is at stake through the active involvement of the lead sponsor. But the KBC brand remains intact, irrespective of all this.
• Even the anchor changes, and the brand remains intact! Shah Rukh Khan led the show in its third version, and came out a winner. And today when Big B is back, KBC is as vibrant as ever. This is quite amazing. And it indicates that the underlying trust of millions of viewers is much stronger than anything else.
• KBC appeals to the most intellectual of viewers, as well as to those with no particular interest in the pursuit of knowledge. That's a significant achievement, especially in the Indian context. Perhaps that's why Bollywood was roped in to lead the show.
• I guess one of the unstated clinchers in the KBC drama (I use this word positively here) is the cultural exploration of the contestant's background, by Big B. The way questions are asked (and answers given) about the personal, social and cultural background of the hotseat'ed' is very revealing. And at times, it seems to overshadow the quiz itself! But no one minds.
• KBC holds lots of practical lessons for students of management - in marketing / advertising / branding, in operations / processes, and in strategy.

So on the whole, a wholesome treat to eyes, ears and the mind. KBC remains that lottery that can change your entire life, at least for some time!

Rock on, KBC!

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The Valentine juggernaut

In recent years, so much noise has surrounded the popular Valentine's Day celebrations in India, that it becomes difficult at times to see the large trend underneath. In this article, I will share my understanding of what all this truly means. And I must admit I love Valentine's Day because without fail, every year, it gives me a chance to study the social & cultural evolution of Indian youth at such depth!

The universalisation of a foreign "festival" amongst Indian urban youth in a short span of just one decade is stark. While Indian festivals have existed for millennia (literally!), Valentine's Day celebration has just appeared over the horizon. Yet, it has been accepted by a significant number of young Indian boys and girls, and a not-insignificant number of men and women too.

The trends underlying this phenomenon are

1. At least let me experiment! Young Indians are willing to experiment with their cultural outlook. They are no longer happy with just being told what is right culturally, and wish to try out their own versions of a new cultural reality. So, while their parents (in many cases) may be ultra-conservative, many young Indians want to at least 'have a taste' of what this new expression really stands for. In a society that has never had an armed revolution on a large scale through mainstream society (Naxalites are not mainstream), this is possibly the biggest outpouring of a non-violent yet assertive revolution of young Indians. "We want to try this new thing out, and you don't interfere" seems to be the message. Learning : Each generation will have its version of a revolution, and Valentine's Day celebration surely qualifies for this period.
2. Two worlds together Reading the above point may make an outsider feel that young Indians have revolted against their entire cultural upbringing and heritage. Far from it. In all my interactions with young students (from elite urban middle class backgrounds) I have realised that many of them know much more than what I do about Indian festivals and cultural norms. While celebrating Ganesh Chaturthi, Diwali and Janmashtami with these young folks, I wonder who taught them all the technicalities of cultural practices needed for these festivals! And then I realise that the sheer depth and ubiquity of Indian culture is so profound, it is almost a given that most young Indians will grow up with these in their bones and blood, although for many, it may be subconscious for a long time, and suddenly manifest itself at the right moment. Learning : Young Indians are living two lives simultaneously. On one hand, they are traditional and deep-rooted in the cultural sense of the word, and on the other hand, they can be ultra modern.
3. The power of social media Any political or social group that thinks it can successfully force young people to stop socialising on the Valentine's Day, is making a fool of itself. In this age of online social media (OSM), it is clearly an impossible task. While mobiles have always been a great help for votaries of the Valentine's Day, today with a few clicks of the computer mouse, one can easily set up communities online that share similar passions. For ex. in less than 2 minutes, I can set up a community right now on www.Facebook.com or on www.Orkut.com that is titled "I love Valentine's Day, Don't you?" and invite thousands of people to join me. Who can stop me? Realistically speaking, my parents cannot. And practically speaking, not even Mark Zuckerberg!  Learning : OSM has irreversibly changed the dynamics of the game. Trying to control socialisation is futile in today's world.
4. The great Indian decency What surprises me each February is not that so many young Indians want to celebrate this special day, but the amazing decency with which the entire day passes by. Given the scope and size of the festival, we hardly witness a substantial number of incidents that will truly qualify as indecent. I am totally certain that on any other regular day in India, there will be far more indecency (some forced, some voluntary) on the streets. So the issue is not specific, it is generic. Learning : Never underestimate the inherent goodness of people, especially young ones. They are far more likely to be decently behaved if given the freedom to enjoy the day. Yes, risks are always there, but if you can trust them with electing the government of this country, then where is the problem! And if you have a particular problem with your own kids, do not generalise it for the rest.

5. The power of market forces Market forces are pretty smart. They smell out opportunities, and encash them quickly. Greeting card makers, Restaurants, Clubs, Farmhouses, Pool-parlours, Video-gaming parlours, Malls .. they all realise that this is one day they can significantly enhance their revenues on. In a society that is hugely driven by a desire to do materially very well (why else do so many people do MBA courses for!), this market alignment is a natural extension. Learning : Market forces around the world have their unique ways of encashing social trends. Personally, I am against most of these. But I have to say - they are pretty smart people and know how to push their wares.
6. The myth of invincibility A lasting fear in the minds of culture-vultures and moral police is that the new cultural norms (imported from West) may become more powerful and more deep-rooted than the original Indian festivals, traditions and cultural beliefs. Far from it! The reverse may happen. We are yet to witness the maturing of many of these "imported" traditions. It is highly possible that the Indian youth may simply ditch the entire concept of Valentine's Day celebrations in favour of something fancier, one fine day. It is a grand myth to assume that these "imported" festivals are permanent. They are not. They seem to be so, however, in the short run, only because they are strongly providing an avenue to a lot of youngsters to express their latent desires. Learning : Wait and watch! You may be in for a surprise.
7. Indianisation is inevitable While the above myth indicates the vulnerability of such festivals, one thing is totally certain - every foreign thing - foren thingy - that gets accepted by India will be rapidly Indianised. It has happened with music, and we see it with food (I am sure we all have tried Indianised versions of western foods!). The same thing is happening with Valentine's Day as well. Indian mothers are wishing their kids "happy Valentine's Day Beta", and kids are reciprocating with all happiness and glee! This is so beautiful to see. It is a perfect rendition of the age-old belief that culture evolves naturally, and is the most spontaneous expression of people who live it, rather than those who enforce it. Learning : The day may not be far off when the Indian version of Valentine's Day may attack the West with full force!

The fantastic beauty of Indian democracy is that both camps are equally vociferous. Those who support it, are enjoying it, and those who oppose it, are equally in rapture (from the news coverage they get!).

As for me, for this Valentine's Day my wife tersely informed me that she alongwith her friends (9 more ladies from a club) are out on a picnic the whole day. I am to take care of both the kids, at home. So much for Valentine's Day celebrations, more than a decade after marriage.

Maybe now I understand why some people hate this day. Ha ha  - Valentine's Day hai hai
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