Showing posts with label Kaizen. Show all posts
Showing posts with label Kaizen. Show all posts

Tuesday, September 8, 2009

From Thought to System

Sometime ago, I saw a beautiful advertisement for a consulting company which showed human footprints on a seashore and declared - "Your ideas are like these. Unless you convert them to solid reality, they'll be gone in no time." * 

I agree completely.

Every day, we realise certain simple solutions and truths related to our day-to-day existence. Most of these are pretty basic, direct, and simple. But nonetheless, they are solutions. On some specific moments, we come across really great ideas.

But in most cases, our ideas vanish by the time the next morning arrives. You know why? We lack the discipline of converting them into solid reality. So how does one go about doing that? 

Here is a stepwise Ideas Management process -
  1. Whenever you come across any idea, write it down in your diary. This is the indispensable first step. (remember sand, waves, shore?)
  2. Reflect on your idea when you are no longer in the thick of operational busy-ness of the typical manager's working day.
  3. Involve others also, as they can share and contribute. Of course, you must be personally comfortable while doing so.
  4. See what's the "time span of appilcability" of the idea. Can it be applied immediately to solve some short-term issue, or is it a long term idea suited to address some grand strategic issue?
  5. There are only three things you can do with an idea. Act upon it now (option A), Store it for later retrieval (option B), or Dump it (option C).
  6. Once you are sure of what you want to do with the idea - A, B or C - take action accordingly.
  7. Get approvals, sanctions, agreement, consensus.. and push it forward.
  8. Take full personal ownership of that idea. Remember - usually nothing moves forward in an organisation unless someone takes ownership of it.
  9. Push, push, push .. till it achieves its desired destination.
Let me share an example.

Some time ago, a colleague of mine suggested that maintaining "good health" is a serious concern for young people everywhere. So, we can try to do something about it. We thought over this matter for some days, and realised that a solution needed to be found that was - cheap, easy to implement, and acceptable to one and all generally.

Then came the group ideation stage where everyone sat together and hammered out the idea in its practically implementable format - Walk PT Walk - a daily brisk walk of 3.5 kms for everyone, staff and students. The idea is simple - you sweat profusely, get refreshed from within, and stay fit from the cardio-vascular point of view.

We were cautious about not getting into the "gym" rut - it is too costly, deters many, and generally cannot be used as a team-building tool.**

We really went after this idea strongly. It was implemented for the staff of PTHQ, PROTON campuses, and SBM campuses. And also for students of PROTON and SBM. We pushed it hard, and provided significant leadership for several weeks, till leaders were created at all levels.

Today we look back with pride (it has been just 3 months) and can proudly say "We did it!" An idea was born, got refined, was test-piloted, and finally taken to execution. But the most important thing - it was made into a system to be followed.

Full credit goes to the students and staff who willingly accepted all this, and made it a success. Thanks everyone, and promise me that you will spread this far and wide, for the benefit of more people.

The media started taking note. We proved that a substantially good idea was converted to consistent reality.

What a satisfaction it has been, putting theory into practice. Trust me, nothing gives greater joy to a practising manager/leader. So get cracking with your own Ideas Management process. My best wishes!


Closing remark - remember our talk on Kaizen? It is interesting to see Kaizen put into practice with the software I use to upload my blogs daily. Everyday, I am observing small improvements that are making it easier for me to work with this software.  


* Interestingly that company itself vanished a few months later! 
** I was in the Weight-lifting and Power-lifting teams at IIT Delhi (1989-1993). I know what it takes!

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Friday, September 4, 2009

Kaizen.. really?

It is so fashionable to speak of Kaizen! Everybody seems to be an expert on this. At corporate dinner parties, during expert-talks, in campuses- wherever you look, people seem to be certain of the idea that Kaizen is definitely something they must harp upon. It will get them noticed. It does.

But how many actually put the true spirit of "KAIZEN" into practice? Not even 1 in 10 brands I know of.*

What is Kaizen? It is a policy of making incremental improvements on a daily basis. You do a process, and realise there is something that can be tweaked for a better performance. So you tweak it the next time. You institutionalise this tweaking-process, and make it a part of your work. That is Kaizen.

The grand (and correct) idea behind this is that over time, the small improvements made on a daily basis add upto big improvements that can be industry changing from several perspectives.

So far so good. But are there really shining examples of Kaizen? Honestly, very few. Let me list one name - a service that always surprises me with their almost daily "tweakings" that I experience as a user.

LinkedIn.

I am amazed at the improvements they make regularly. From improvements in user-interface, to faster "accept request" protocols, to improved visual displays of pending invitations' list - they just seem to be maniacally at getting the product to be a perfect solution. And it was one of the most thoughtfully designed services to begin with.

This company truly is a role-model for all those who wish to learn how Kaizen can generate customer delight. But you need to use the service for sometime to realise this. (I am sure there will be many more shining examples of Kaizen in practice, but this is the one that influenced me due to my usage pattern.)

Young readers / students - learn from this. Try to build this habit into your routine. Make a daily target of at least 1 improvement in your work /study practices, howsoever small it may be. Over 1 year, that will be 365 improvements.

Will love to hear from all of you on this!

* There are many reasons for this - organisational apathy, lack of top management's vision and push, poor work-culture, lack of discipline, poor self-esteem in workers, customer apathy etc.

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